Dichantra customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

·        Contact details

·        What information we collect, use, and why

·        Lawful bases and data protection rights

·        Where we get personal information from

·        How long we keep information

·        How to complain

Contact details

Email designs@dichantra.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·        Names and contact details

·        Addresses

·        Purchase or account history

·        Payment details (including card or bank information for transfers and direct debits)

·        Website user information (including user journeys and cookie tracking)

·        Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

·        Names and contact details

·        Addresses

·        Payment details (including card or bank information for transfers and direct debits)

·        Purchase history

·        Account information, including registration details

·        Marketing preferences

We collect or use the following information for service updates or marketing purposes:

·        Names and contact details

·        Addresses

·        Marketing preferences

·        Location data

·        Purchase or viewing history

·        IP addresses

·        Website and app user journey information

·        Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

·        Names and contact details

·        Addresses

·        Location data

·        Purchase or viewing history

·        IP addresses

·        Website and app user journey information

·        Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

·        Name

·        Contact information

·        Financial transaction information

·        Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

·        Names and contact details

·        Address

·        Payment details

·        Account information

·        Purchase or service history

·        Customer or client accounts and records

·        Financial transaction information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·        Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·        Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·        Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·        Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·        Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·        Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·        Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

·        Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·        Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·        Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·        Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

·        Personalise product such as name, colours, phrases, styles preferred for items purchased

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

·        Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·        Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·        Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·        Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

·        Able to process payment & calculate postage to then deliver items to customer address or to process refunds. To allow customer to receive the item they have purchased or to receive a refund if service did not meet their expectations

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·        Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·        Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·        Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·        Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

·        To allow collection of email address to contact customer for status of order & inform them of available & new products or any delays to orders & status of any complaints or refunds.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

·        Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·        Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·        Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·        Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

·        To allow purchase information for any complaints or enquiries & preferences of products. To inform if a product becomes available. To have data for any tax purposes

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

·        Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·        Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·        Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·        Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

·        To only collect the necessary data for receiving payment for items purchased. Address to be able to deliver the item purchased, Transaction information to allow any refunds. Purchase history to inform by email if preferred style of products are in stock or due to be stocked. Preferences like name, colour & preferred themes only as necessary to provide relevant items to be purchased or refunded

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·        Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·        Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·        Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·        Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

·        Address to be able to send replacement product if appropiate. Refund purchase costs for product & postage if a problem is identified. To improve quality of items to customers

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

·        Directly from you

How long we keep information

·       Information is kept as long as required

o   for the purpose of providing, you with items purchased to your specified address & to allow us to process payment

o   To allow us to deal effectively if any problems arise for delivery or any queries you may raise once item received to deal with refund process

o   If you want to be informed of new collections

o   If you want an item personalised

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint